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Frequently asked questions
What people usually ask before trusting us with their workspace. Something missing? Email starthubproject1@gmail.com.
Can Asana Backup modify or delete anything in my workspace?
No. You connect through Asana's own OAuth flow — we never see your password — and the access is used exclusively to read your data. You can revoke it from your Asana apps settings at any time.
What does a daily snapshot contain?
The whole workspace as it stood that day: projects and sections, tasks and subtasks with their custom field values, comments and activity, attachments, assignees, due dates, tags and dependencies. The archive downloads in a structured, readable form.
How do I get lost work back?
Open the snapshot from before the loss and download the items you need. When records have to go back inside Asana, every plan includes guided recovery: we help you restore them into the right place, field by field.
Where is my data stored?
On servers in the European Union, encrypted in transit and at rest. Your data is used only to provide the backup service — never analyzed, shared or sold.
Doesn't Asana already back up my workspace?
Asana protects its platform and infrastructure, and deleted items stay recoverable for roughly 30 days. But under the shared responsibility model, recovering your data after an accidental deletion, a runaway rule or a bad import is your job — and bulk damage never appears in the deleted-items view at all. A daily independent backup closes that gap.
How long is each snapshot kept?
Solo keeps 30 days of daily snapshots, Team keeps 90 days, Business keeps a full year. While your subscription is active, any snapshot can be downloaded at any time.
Is my data safe with you?
Access is read-only via Asana's own OAuth — we never see your password and you can revoke access anytime. Tokens and archives are encrypted (TLS in transit, AES-256 at rest) and stored on EU servers. Your data is used only to provide the backup: never analyzed, shared or sold.
Can lost data go back into Asana?
Any snapshot downloads as a structured, readable archive whenever you want. When lost records must go back inside Asana, every plan includes guided recovery: we help you restore them into the right project with the right values, field by field, so nothing lands in the wrong place.
What if Asana itself has an outage?
Your snapshots live independently, on EU servers, outside Asana's infrastructure. If Asana is unavailable, your archives stay downloadable — that's exactly the point of an independent backup.
Is there a guarantee?
Every plan carries a 30-day money-back guarantee. Connect your workspace, watch the first daily snapshots arrive, and if it's not what you expected, email us within 30 days for a full refund.
I'm an agency — can I back up client workspaces?
Yes. Team covers up to 5 workspaces, Business is unlimited. Each client authorizes read-only access with their own Asana login and can revoke it anytime. See Asana Backup for agencies.
How do I cancel?
One email is enough — no calls, no lock-in. Your latest snapshot stays downloadable for 30 days after cancellation, then the backup data is deleted.
A dated copy of your workspace, every day.
Set it up once: 30-day money-back guarantee, cancel anytime.
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